FAQ

What are your rates?
Basic rate is $99/hr. Minimum of $50 plus traveling time and spare parts if applicable. Most of my onsite repairs are within 5km of the Sydney CBD.

Why are your rates lower than many?

I work only by appointment. I do not have a shopfront. I do not pay franchise or booking fees. I do not have employees. My overheads are low and the service is personal. If you want to save more money you can bring the computer/laptop to me in Darlinghurst.

Do you have price caps to prevent run away repair bills?

Yes I do. I believe that you should not have to pay for more than two hours for any single repair issue. Most single issue computer repairs can be done for between $99 – $198(plus parts and travel time if any).

Do you repair laptops?
Yes I do. It is important to correctly diagnose where the problem lies. Laptops older than 3 years are often not worth repairing as you can buy a fantastic basic new laptop for under $300. I will advise you on this as part of the diagnosis.  (I am currently NOT doing screen or motherboard repairs).

Do you repair Apple Macs?
Yes I do. Again it depends on a correct diagnosis. I mostly do data recovery and hard drive replacements. Anything less than a G4 or unable to run OSX may not be worth repairing. (I am currently NOT doing screen or motherboard repairs).

What sort of warranty do you give?

All parts have a minimum of 12 months. All my repairs three months. Because I do the repair properly and use only high quality parts I rarely if ever need to return to do a warranty repair.

Can you setup or fix my network/wireless/ broadband etc?

Yes and its charged at the same rate. I can fix difficult problems in your home or business network. I am partially Cisco trained. I have a number of clients running Microsoft Servers. Make sure your wireless networking is secure.

Can you advise me and/or sell me computer equipment?

I can do both. You do not need to buy from me and in many cases I will refer you to a stand out special elsewhere. I do sell a lot of pre- built systems. All come with a minimum 12 month 3rd party onsite warranty.

ImageWhat are your green credentials?
I now prefer to bicycle to onsite repairs where it is quicker to do so in the inner city. I pay extra to use zero greenhouse gas emission power for both electricity and gas in my workshop and home.

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